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Stripe checkout and token purchases are paused right now. Registered users can still claim a complimentary 1-month Pro or Creator membership while spots remain.

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Support Center

Need help with PromptPop? Open a ticket, track replies, and send us the details we need to fix the issue properly.

Support Tickets

Create and track support tickets from your account dashboard.

Email Support

promptpop@pyvendr.com

Response Window

Most tickets get a first response within 24-48 hours on business days.

Hours & Coverage

Live support is offline right now

Next live window: Mon 6:30 PM - 9:00 PM EST

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Live Support

Mon / Tue / Wed / Thu

6:30 PM - 9:00 PM EST

America/New_York

Saturday Hours

Sat

11:00 AM - 2:00 PM EST

America/New_York

Friday & Sunday

Fri / Sun

Limited / closed

America/New_York

Holiday Closures

Major U.S. holidays are observed as off days for live support: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.

Community

Join the PromptPop Discord

Use Discord for community chatter, inspiration, and general product discussion. For account, billing, or bug issues, support tickets are still the right path.

Join Discord

Open a Support Ticket

Tickets are the best path for technical, billing, account, and feature issues because they preserve context, status, and reply history.

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Common Questions

A generation failed or never completed
Open a ticket and include the model, size, scheduler, and what the queue/status message said. If the issue was tied to a specific render, link the related generation so we can investigate faster.
My account, billing, or subscription looks wrong
Use a support ticket for account and billing issues so we can track the case properly, or email promptpop@pyvendr.com if you cannot sign in.
Why are my outputs not matching the style I expected?
Include your exact model, style preset, recipe, and final prompt. Style issues are often model-specific, so those details matter more than a screenshot alone.
Can I request a feature or workflow improvement?
Yes. Use the Feature Request category and tell us what you are trying to accomplish, what is missing, and what a good outcome would look like.
What should I include in a bug report?
Describe the steps, the page you were on, any browser/server errors you saw, and whether the issue is reproducible. The more exact the repro, the faster we can fix it.
Do I need email if I already open a ticket?
No. Tickets are the best path because they let you track status and replies inside PromptPop. Email is mainly for access or urgent account problems.

Before You Contact Support

  • Include the exact model, dimensions, scheduler, and steps if the issue is generation-related.
  • Tell us whether the issue happened once or is reproducible.
  • Paste any browser or server error text if you have it.
  • Link the related generation when possible so we can inspect the context faster.
  • Use the right category so technical, billing, and feature requests route cleanly.