Payments are temporarily disabled while PromptPop launch billing is finalized.

Stripe checkout and token purchases are paused right now. Registered users can still claim a complimentary 1-month Pro or Creator membership while spots remain.

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Contact Us

Have a question, found a bug, or just want to say hi? We'd love to hear from you.

Support tickets are the fastest path

Use the PromptPop support system for billing issues, generation bugs, account recovery, and feature requests so replies stay attached to the case history.

Open Support Center
Hours & Coverage

Live support is offline right now

Next live window: Mon 6:30 PM - 9:00 PM EST

Open Support TicketsContact Options

Live Support

Mon / Tue / Wed / Thu

6:30 PM - 9:00 PM EST

America/New_York

Saturday Hours

Sat

11:00 AM - 2:00 PM EST

America/New_York

Friday & Sunday

Fri / Sun

Limited / closed

America/New_York

Holiday Closures

Major U.S. holidays are observed as off days for live support: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.

Join the PromptPop Discord

Hang out with the community, share renders, and get quicker product updates outside the ticket flow.

Join Discord

General & Support

For general inquiries, support, or business questions.

promptpop@pyvendr.com

Report an Issue

Found a bug or having technical difficulties?

promptpop@pyvendr.com

Feature Requests

Have an idea for a new feature? We're always building.

promptpop@pyvendr.com

Security

To report a security vulnerability responsibly.

promptpop@pyvendr.com

Response Window

Live support follows the posted EST schedule above. Outside those hours, support tickets and email are still the best path, and most follow-ups get a response within 24-48 hours on business days.